I've Been There

Info and help for looking after your baby

All babies are different and you’ll need to spend time getting to know and understanding the way your baby is. It’s an exciting time and there will be ups and downs.


From time to time, all new parents need support, especially if you don’t have family close by or you’re a single parent. Don’t be afraid to ask for help and accept all offers of support if you need it!


Some parents find it hard to sort out the different advice they get from friends and family.


If this sounds like your situation, you might find that getting in touch with a parent and baby help line is a good option for you. A few good contacts are: 


Parentline (NSW)

1300 130 052 (NSW number only)

24 hours - provides parents with counselling and information about any parenting issue


Pregnancy Birth and Baby Helpline 

1800 882 436

24-hours - provides advice, information & referrals across Australia


Tresillian Parent Help Line

(02) 9787 0855  (if you live in Sydney)

1800 637 357    (if you live outside of Sydney)

Mon - Fri, online chat is available 9:00 am to 3:30 pm, phone lines are available 7:00 am to 11:00 pm.

Advice and information for parents with children 5 years and younger.


Karitane Care Line 

(02) 9787 0855 (Sydney Metro)

1300 227 464 (outside Sydney)

24 hours care line for parents in NSW. Advice and information for parents with children 5 years and younger.


Pregnancy Birth and Baby Helpline

1800 882 436

Counselling and information about pregnancy or parenting


Dial A Mum Inc

(02) 9477 6777

This is a listening service available daily from 8am-11pm. Confidential telephone support run exclusively by mothers for people to talk about issues regarding parenting


You can also go to

Here are some different people that can offer help and advice:

-       Midwives

-       Maternal, child & family nurses

-       Social Workers

-       Case workers

-       Mental health nurses

-       Staff at Womens Health Centres

-       Staff at Community Health Centres

-       Other Allied Health professionals


Sometimes, every mum needs a little extra help. But the most important thing is to trust your intuition and do what feels right for the baby.